Specifying rules of concluding sales agreements by the store, containing the most important information about the Seller, the store and Consumer's rights.

TABLE OF CONTENTS

§ 1 Definition

§ 2 Contact with Store/ Seller

§ 3 Technician’s requirements

§ 4 Shopping at online store

§ 5 Payments

§ 6 Order's fulfil

§ 7 The right to withdraw from the sales contract

§ 8 Exceptions to the right to withdraw from the sales contract

§ 9 Complaints

§ 10 Personal data

§ 11 Reservations, comments

§ 12 Provisions regarding Buyers who are not Consumers

Attachment nr 1: A model withdrawal form

§ 1 DEFINITION

Working days – days from Monday to Friday - exception - public holidays .

Consumer's account –the free Store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.

Consumer

Buyer -every buyer entity in the store.

Regulations –above regulation.

Store - online store Fillers Store is run by the seller - https://drpeneurope.com 

Seller - COS DERM MED Sp. z o.o. with adress Al.Witosa 31/8,  CH PANORAMA 00-710 Warsaw , Poland , entered in KRS- Companies Register Office by Court for ŁÓDZ ŚRÓDMIEŚCIE IN ŁÓDŹ, XX WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, pod nr KRS 0000683399, NIP 7252207626, nr REGON 36758000700000.

§ 2 CONTACT WITH STORE / SELLER

Post adress : Al. Witosa 31/8, 00-710 Warsaw, Poland

Adress e-mail: drpeneurope@gmail.com 

Telephone: +44 208 1900 344

§ 3 TECHNICIAN'S REQUIREMENTS

For the proper functioning of the Store you need:

A device with internet access

Web browser with JavaScript and cookies file.

To place an order in the store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING AT ONLINE STORE

The prices of goods visible in the Store are total prices for the goods, including VAT, If You are VAT EU registered You can purchase product without VAT

The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.

The product selected for purchase should be added to the basket in the store.

Next, the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order.

The order is placed at the moment of confirming its content and acceptance of the Regulations by the Buyer.

Placing an order is the same as concluding a sales contract between the Buyer and the Seller.

The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.

The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with every possible order.

§ 5 PAYMENTS

1. For the order placed you can pay:

Through the payment platform: PayPal 

2. By making purchases at the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

§ 6 ORDER'S FULFIL

The seller is obliged to deliver goods without defects.

The term of the contract is indicated in the store.

In a situation where, as part of a single order, the Buyer purchased goods with different delivery dates, the order will be processed within the deadline for the goods with the longest term.

Goods purchased in the Store are delivered  by  shipping company  https://www.dhl.com/en.html

§ 7 THE RIGHT TO WITHDRAW FROM SALES CONTRACT

1. The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

2. The deadline to withdraw from the contract expires after 14 days from:

a- In which the consumer came into possession of the goods or in which a third party other than the carrier and indicated by the consumer came into possession of the goods.

b- In which the consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of an agreement requiring the transfer of ownership of many things that are delivered separately.

3. In order for the Consumer to exercise his right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or information sent by email).

4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.

5. To keep the deadline for withdrawal from the contract, it is enough for the consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

6. The seller has the right to withdraw from the contract at any time without giving a reason.

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT

7. In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from him, including delivery costs (except for additional costs resulting from the method chosen by the Consumer other than the cheapest method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision on exercising the right to withdraw from the contract.

8. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this reimbursement.

9. The seller may withhold reimbursement until receipt of the goods or until proof of his return is provided to him, whichever occurs first. The Seller asks you to return the goods to the following address: Al.Witosa 31/8 CH PANORAMA, 05-077 Warsaw , Poland immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends back the goods before the expiry of the 14-day period.

10. The consumer bears the direct costs of returning the goods.

11. The consumer is liable only for the reduction of the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

12. If, due to its nature, the goods can not be sent back in regular mode by post, the consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

In which the object of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.

In which the subject of the service is an item subject to rapid deterioration or having a short shelf-life.

In which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.

In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery.

For delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.

In which the price or remuneration depends on the fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract.

For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.

§ 9 COMPLAINTS

1. In the event of a defect in the goods, the Buyer has the opportunity to advertise the defective goods on the basis of the warranty or guarantee provided in the Civil Code, if the guarantee has been granted.

2. Using the warranty, the Buyer may, on the terms and in the deadlines specified in the Civil Code:

Submit a price reduction statement

With a significant defect - submit a statement of withdrawal from the contract

Demand for the replacement of things to be free of defects

Request removal of the defect

3. The Seller asks you to submit a complaint based on the warranty to the postal address or electronic address indicated in § 2 of the Regulations.

4. If it turns out that in order to resolve the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller's cost, to the address Al.Witosa 31/8 , 00-710 Warsaw , Poland

5. If the product has been granted an additional warranty, information about it, as well as its terms, is available in the product description in the store.

6. Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations. Consideration of the complaint by the Seller will take place within 14 days

EXTRAORDINARY METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:

a. Mediation conducted by the competent regional inspectorate of the Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.

b. Assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before arbitral tribunal should be submitted. As a rule, the proceedings are free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.

c. Free help from the municipal or county Intercessor's Consumer .

d. ODR online platform available at: http: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller.

The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (RODO). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.

§ 11 RESERVATIONS , COMMENTS

The provision of unlawful content by the Buyer is prohibited. Each order placed in the Store is a separate sales contract and requires separate acceptance of the regulations.

The contract is concluded on time and in order to fulfill the order. Contracts concluded on the basis of these Regulations shall be concluded in Polish. None of the provisions of these Regulations exclude or limit the rights of the Consumer under the law.

§ 12 PROVISIONS REGARDING BUYER'S WHO ARE NOT CONSUMERS

The right to withdraw from a distance contract is not available to an entity other than the Consumer.

All liability of the Seller in relation to the Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.

The Seller's liability under the warranty in relation to the Buyer who is not a Consumer is limited to one year from the delivery of the goods to the Buyer.

In the event of a possible dispute with a non-Consumer Buyer, the competent court will be the court competent for the Seller's registered office.

ATTACHMENT nr 1 - CONDITIONS

Below is a model withdrawal form from which the Consumer may or may not use:

MODEL FORM OF WITHDRAWING FROM THE AGREEMENT

(this form should be filled in and returned only if you wish to withdraw from the contract)

COS DERM MED ,  Aleja Witosa 31/8  , 00-710 Warsaw , Poland

address e-mail: drpeneurope@gmail.com

- I ......................................................................... hereby I inform about my withdrawal from the sales contract of the following things:

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- Date of collection .........................................................................................................................................

- Client's name and surname

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- Adress ......................................................................................................................................................

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Signature

(only if the form is sent in a paper version)

Date ............................................

(*) Delete as applicable